Meny
Change management involves an entire range of moving parts.
In this digital age, when companies need to reinvent the way they work on the fly, an inability to connect all parts of the organization to share data, expertise, and talent can be crippling.
In one way or another, change impacts the whole organization and all of the people in it on a daily basis.
Change management involves an entire range of moving parts.
In this digital age, when companies need to reinvent the way they work on the fly, an inability to connect all parts of the organization to share data, expertise, and talent can be crippling.
In one way or another, change impacts the whole organization and all of the people in it on a daily basis.
Recognizing issues with delivering innovations, meeting customer expectations, bringing products to market, establish online business, supporting customers etc.
We work with your organisation to find out targets and milestones that asses progress towards your vision.
Growth requires shifts in technology, customer interaction, ways of working, and other elements that are central to your company’s DNA.
After clarifying what needs to change – and why – we help you invest in the right digital solutions, develop your capabilities and lead implementations.
Whether dealing with go-to-market strategy, transformation, or reacting to disruption, success depends upon the ability to smoothly translate plans into action.
We just don’t hand over a finished plan for employees to carry out; we explicitly engage employees in developing the plan and embed realized value in the organisation.
A first step towards changing the entire underwriting process
The Marketing Director and the IT Manager at a marine insurance company commissioned us to replace an existing qualified Excell model for calculating quotes regarding Marine Insurance with a web-based application, integrated with the CRM system. A first step towards digitizing the entire underwriting process and creating the conditions for a common online sales organization.
We developed the application and were responsible for the implementation in the global organization with over 100 people involved for 2 years. Most complex projects we have implemented, with advanced calculations of future financial risks. Extremely proud moment when the underwriting process went online.
A digital strategy anchored in the organization
The owner and management team of a large staffing company came to us with a list of thoughts, ideas and suggestions collected from the staff and asked us to help them develop a plan to realize parts of this. We identified five specific areas, made demands on existing system suppliers and developed a new portal for them to coordinate work between regions, build culture and get a better overview at management level.
Every Monday morning, the organization gathers and coordinates the week’s work together, which since kl. 11.00 is available at the management level for each office, where the management can coordinate and streamline the efforts. In the case of new acquisitions of companies in other locations, a culture and coordinated sales capacity can be built into the entire company in this way.
User generated content as a competitive advantage online
The CEO, owner and IT manager of a global hotel booking platform offered a platform for Scandinavian travel agencies such as Ticket to find hotels in Europe. They asked us to challenge Tripadvisor.com to offer its customers genuine guest reviews, as there were often fake reviews.
We developed a concept with a campaign site integrated with the booking system which the day after the stay collected ratings and written reviews from identified guests. We received a 32% response rate already in the first month and for a few years collected hundreds of thousands of reviews that were directly presented online for each hotel room.
The company made was acquired and is today part of the world’s fastest growing provider of accommodation distribution services to the travel industry.
One of the Nordic region’s largest retail chains asked us to develop a mobile “store-check” APP for management teams and regional managers to facilitate their work in following up various KPIs. Instead of spending a lot of time following up on results and profitability in 8-10 stores, be able to use the time to actively assist in the work with marketing, sales and store development.
For 6 months, people at all levels were interviewed, we visited stores and worked close to the controller function. The result was a central web application that laid the foundation for being able to make a total reorganization with properly adapted KPIs.
As one of the group management put it, ”we get a self-playing piano”. A lot of time for follow-up was saved and the solution could be developed by the chain’s own IT organization based on our data.
One booking platform and mobility
In close collaboration with a brand and communications agency, we coordinated several different websites at a Norwegian ski resort in a new central website with a new brand. We connected various digital online services here such as ski pass sales, ski rental, hotel and cottage booking etc. We investigated various alternatives and recommended booking systems, developed a mobile solution for the entire offer with interactive piste maps in a new modern way. Very enriching to work with the organization for brand building, where design and content have the purpose of positioning an entire ski resort. The user test was made on site at the mountain, in the powder, of course.
